AI Engine: Operational
Operations Overview
PackurBag enterprise customer support analytics and voice intelligence from PostgreSQL.
Active Calls (24h)
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Distinct active customers (24h)
Average Call Duration
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Total Duration ÷ Total Calls
Total Users
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Registered customer accounts
Average Agent Response Time
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Average AI turn latency
Call Activity Timeline
Hourly & Daily TrendResolution Status Ratio
Resolved
0%
0 Calls
Unresolved
0%
0 Calls
Language Breakdown
10 Supported LanguagesRating Distribution (% of Rating Customers)
Live Calls (Past 24 Hours)
24H LIVE
Loading recent 24h call sessions...
Unique Customers
0Select a Customer
Choose a customer from the left panel to view their complete conversation history.
AB
Customer Name
+91 XXXXXXXXXX
Customer Feedback & Reviews
Customer rating distribution, CSAT scores, and direct conversation reviews.
Average Rating
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Out of 10.0 scale
Total Reviews
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Recorded feedbacks
CSAT Score
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Positive sentiment ratio
Resolution Ratio
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Reviewed calls resolved
Positive vs Negative
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Sentiment distribution
Rating Distribution (10 Stars Scale)
| Customer Name | Phone Number | Booking Code | Rating | Review Date | Resolution | Action |
|---|---|---|---|---|---|---|
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